HGV Service Advisor needed
Location: Reading
Our client, a various brands commercial vehicle dealership, is seeking a Service Advisor to join their team.
The ideal candidate will act as a central point of contact for our clients, providing relevant, accurate, and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded.
Role: HGV Service Advisor
Hours: Monday to Friday; 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)
Key responsibilities:
1. Understand and adhere to Service Core Process as set by the Brand and Company.
2. Carry out a robust job preparation process, focusing on the detail to ensure all customer vehicle issues and information are captured and followed up.
3. Inform customers of outstanding recall campaigns and arrange for work to be completed.
4. Check account details and level of credit left, obtain authorisation, and order numbers from customers.
5. Promote additional workshop services/repairs where applicable.
6. Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
7. Carry out daily update calls to customers on vehicle progress in the workshop.
8. Cost the work completed and raise invoices.
9. Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
10. Accept and process all walk-in bookings.
Requirements:
1. Excellent attention to detail.
2. Excellent communication skills with customers and colleagues.
3. Excellent customer service skills.
4. Excellent interpersonal, verbal, and written communication skills.
5. Proven organisational and administration skills.
6. Proactive approach to work.
7. Able to work to deadlines.
8. Problem-solving skills.
9. Technical knowledge.
Benefits:
1. 30 Days Annual Leave including Bank Holidays.
2. Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
3. Holiday + Purchase Scheme (up to 3 days available to purchase).
4. Employer Statutory Pension Scheme.
5. Paternity pay - Full 2 weeks pay.
6. Personal Accident Scheme.
7. Cycle to work scheme.
8. Free Parking on Site.
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