We are offering an exciting opportunity for an experienced Prescriptions Clerk to join our friendly team.
The successful candidate will have had previous experience of working in a GP Surgery as a prescription clerk, or a similar role.
This is a crucial role in ensuring the smooth and efficient operation of our prescription system. There will also be opportunity to combine the role with reception and admin work to give variety.
The role is for full time hours, working across Monday to Friday. We can offer some flexibility regarding working patterns during our usual opening hours of 7.30am to 6.30pm. Some early starts and late finishes will be required.
Main duties of the job
The Prescription Clerk provides support to our clinical team by assisting in the receipt and preparation of repeat prescriptions for our 11,000 patients. You will support the clinical team in managing repeat prescriptions and medication queries. You will be liaising on sensitive medical information, so a caring and patient-focused communication style is essential.
You will also facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
The ideal candidate would be willing to help cross-cover reception/admin roles where needed.
About us
Heartwood Medical Practice is a well-established and respected GP practice in the centre of Swadlincote, based within the modern Swadlincote Health Centre.
We have a growing patient list size of over 11,000, supported by a team of 40 staff. We have a friendly and supportive team, consisting of 5 GPs, Nurse Practitioners, Paramedic, Pharmacist, Nurses, Health Coach, HCAs, and a strong admin team.
Job responsibilities
* To process promptly and safely any medication requests received by various means of patient communication, including monitoring the generic practice email, online services, and paper requests.
* Working closely alongside the practice prescribing team, which includes pharmacist, pharmacy technician, and prescribers (GPs, ANPs, Paramedic, and Nurses), as well as our full complement of reception & administrative staff.
* Follow up prescription requests/queries via the practice task system safely and efficiently.
* Involvement in the setup and administration of repeat dispensing.
* To liaise with patients and local pharmacies regarding queries and, where necessary, advise prescribers of alternatives where stock is unavailable, as appropriate.
* To ensure repeat medication is issued in line with the practice policy & protocols that are already in place.
* To ensure that patient queries which require escalation to a prescriber are highlighted to the relevant clinician.
* General ad hoc administration work as required by the practice.
* Flexibility to cover other areas when required.
* Keep up-to-date with all prescribing guidelines and protocols relevant to the position.
To thrive in this role, you will need to be very organised, flexible, and have good communication skills. The ability to focus and attention to detail are imperative.
The ability to work under pressure and effectively prioritise your workload are essential skills for success in this role and for the wider practice team.
This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work to be undertaken by the successful applicant. The job role may vary over time as demands and priorities within the Practice change.
Person Specification
Experience
* Previous experience in a healthcare or administrative role, ideally within a GP practice or pharmacy setting.
* Experience working as a prescription clerk.
* Experience of delivering customer service (ideally within an NHS setting or similar community health provider).
* Familiarity with the electronic prescription system and the workings of a GP practice pharmacy team.
* Experience working with SystmOne clinical system.
* Experience of medicines management.
* Prior experience of working in a community or hospital pharmacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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