Main area Administration Grade NHS AfC: Band 4
Contract Fixed term: 12 months (Secondment considered)
Hours Full time - 37.5 hours per week
Job ref 409-6750479
Employer Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type NHS
Site Whiston Hospital
Town Prescot
Salary £26,530 - £29,114 per annum
Salary period Yearly
Closing 04/12/2024 08:00
Interview date 18/12/2024
Early Diagnosis Support Worker Liver Team
NHS AfC: Band 4
Job overview
The post holder will be an integral part of the Liver Specialist Team, who assists, supports and co-ordinates the pathways for patients undergoing investigations and management of liver disease. A large part of the role is providing administrative and coordination support to the consultants, nurse specialists, patients, families, and other staff involved in the liver team. The successful applicant will ensure the efficient channelling and close co-ordination of the patient’s pathways ensuring robust communication between medical staff, GPs, patients, relatives, members of the public, specialist centres, and other disciplines within the Trust. The post holder will use IT skills, manage databases, access a range of hospital systems, respond to non-clinical enquiries which may be raised through email and telephone.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.
Main duties of the job
* Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded.
* Undertake tracking of HCC surveillance patients which supports early diagnosis of cancer and reduce cancellations/DNAs.
* Arrange and book appropriate outpatient appointments/follow ups.
* Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit and outcome data.
* Manage and support clinic templates, supporting in patient DNA rates.
* Diary management and inbox referral triaging.
* Ensure investigation reports are obtained, shown to medical staff, action taken and filed in patient case notes as soon as possible.
* Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Person specification
Qualifications
* Diploma level qualification or equivalent in relevant field/discipline
* GSCE Standard or Higher
* EDCL or equivalent experience
* Basic Counselling
* NVQ in Care or similar
* Evidence of continued role development
* Willing to undertake IBD/Liver Disease learning and development courses
Knowledge & Experience
* Able to work flexibly dependant on the needs of the service and undertake duties required
* Ability to build and maintain good working relationships
* Comply with Trust policies and procedures at all times
* Ability to retrieve information from a wide range of sources and in different formats
* Ability to maintain control of sensitive/stressful situations
* Ability to accurately maintain computerised and manual filing systems and documentation.
* Knowledge of Gastroenterology or Endoscopy
Skills
* Self-motivated and able to work with limited supervision
* Manage / prioritise own workload
* Microsoft Office Experience
* Significant experience in a similar role or equivalent knowledge
* Ability to work as part of a team
* Ability to use own initiative and work with limited supervision
Other
* Ability to travel across hospital sites when required
* Ability and willingness to undergo further training for the post
* Maintain confidentiality at all times
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Good luck with your application. We hope to welcome you to Team MWL very soon.
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