We are seeking a Valet Assistant to join our Housekeeping department at Grosvenor House Suites. As a key team member, you will maintain colleague and guest uniforms to a high standard, ensuring guest satisfaction while adhering to Company policies.
* Assist with packing and unpacking guest clothing.
* Provide laundry, pressing, and other services to guests upon request.
* Be aware of work schedules and give adequate notice for any delays.
* Take responsibility for assigned work, logging and dealing with requests efficiently.
* Respond to calls and complete requests within 10 minutes.
* Deliver and collect guest clothing as needed.
About us
Grosvenor House Suites offers a luxurious lifestyle at London's most exclusive address. Enjoy refined hotel services combined with the privacy and comfort of a contemporary Mayfair residence. Located on Park Lane and Mount Street, Grosvenor House Suites is convenient for Mayfair boutiques and galleries, with views of iconic Hyde Park.
About you
* Proven experience in a similar role.
* Excellent customer service skills.
* Friendly, approachable, and professional.
What's in it for you...
* Competitive salary and discretionary service charge scheme.
* 28 days holiday, pension, life assurance, and Medicash for wellbeing support.
* Complimentary night at GHS with breakfast and meal for two during probation.
* Free night at the Hotel every year for hard work.
* Nutritious meals provided during the day.
* Regular team get togethers, summer party, and Winter Ball.
* Excellent discounts across Highgate Hotels and Grosvenor House Suites.
* Ongoing training opportunities for internal promotions.
* Enhanced family leave for expanding families.
* Diversity and inclusion calendar with events for learning and celebration.
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