Job summary
An exciting opportunity has become available to join our team at Tunbridge Wells Hospital for the role of a band 4 Senior Patient Pathway Coordinator working per week. We welcome applicants that are motivated and dedicated to providing high standards of patient care.
The post holder takes the lead role in managing the outpatient and Inpatient waiting lists and will also be responsible for managing and supervising booking clerks alongside the Team Leader.
Main duties of the job
You will work as part of the Trauma & Orthopaedics clinical administration unit to coordinate the treatment pathway for outpatient appointments and inpatient waiting lists for paediatric orthopaedic patients to ensure that Government waiting time targets are met.
Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the paediatric orthopaedic PTL and waiting lists.
You would benefit from having knowledge of Allscripts, Theatreman, ERS, Medirota or similar systems plus an awareness of National Patient Access targets.
Experience booking outpatient clinics and theatre lists would also be beneficial, though training will be given on all aspects of the role for the successful candidate.
Exceptional administration experience and organisational skills are essential; along with an excellent telephone manner, knowledge of clinics/theatre lists and waiting lists.
This post is mainly based at Maidstone Hospital, but there is a need for some cross site working.
"Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible"
About us
MTW is a large acute hospital trust in the south-east of provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (
Interview Date: TBC
Person Specification
Qualifications
Essential
1. Educated to diploma level or equivalent knowledge, skills and experience.
2. GCSE Mathematics and English (or equivalent)
Knowledge & Experience
Essential
3. Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service
4. Experience of dealing with users and a proven experience of working within a customer support role
5. Data collection and data entry experience.
6. Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned
Desirable
7. Ability to deal with anxious patients and/ or their carers
8. Knowledge of national NHS targets
9. Experience managing staff
Skills
Essential
10. Excellent IT skills, experience using the full range of Microsoft Office Suite o
11. Excellent organisational and interpersonal skills
12. Ability to manage an unpredictable workload with frequent interruptions
13. Excellent verbal and written communication skills
14. Excellent organisational and time management skills
15. Able to work on own initiative
16. Able to produce clear coherent reports.
17. Ability to handle patient data and information in a confidential and sensitive fashion to maintain confidentiality at all times
18. Ability to analyse problems and to develop practical and workable solutions to address them including leading others to solve problems in their areas
19. Ability to liaise with a range of people within and external to the organisation
20. Ability to persuade and influence people to engage in service improvements
Desirable
21. Medical typing/audio typing qualification