Job Description
Customer Service Advisor
Location: Newcastle, NE12 8BU
Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance-based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.
Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park.
About Verisure: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Job Responsibilities:
1. Provide excellent customer service within a multichannel inbound team
2. Dealing with customer complaints effectively
3. Answer customers' queries
4. Assist customers with billing and system queries
5. Speak to customers over the phone when necessary
6. Update information in our customers' records
Skills & Experience:
1. 6 months experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email, or social media
2. Excellent written communication skills with a problem-solving attitude
3. Ability to multitask and manage multiple customers at one time
4. Strong computer and MS Office skills
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
1. Enjoy your birthday off as a special treat.
2. Satisfy your cravings at our onsite coffee shop and canteen.
3. Stay active with discounted gym and health club memberships.
4. Access private healthcare and MediCash cash plan.
5. Unlock a world of freebies and discounts with PerkBox.
6. Earn rewards through our employee referral program.
7. Enhanced maternity and paternity scheme.
8. Enjoy discounts on our alarm systems.
9. Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.
Ready to join our team? Apply today and we'll get in touch!
Note: All employees must complete a DBS check, provided by Verisure to all successful candidates.
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