Job Title: Care Navigator (12months FTC)
Salary: £30,279 per annum
Hours: 37.5 hours per week
Responsible to: Operations Manager
Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
WHO WE ARE
Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service.
HOW WE WORK
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road.
Rough sleeping in Westminster has increased by 11%. Recovering from Homelessness requires personal development & growth. It also requires intense support from local services. Assessing clients' eligibility and determining their housing and service needs is important with this role.
As a Care Navigator, you will manage a designated patch of housing and keep in regular contact with tenants. You will provide advice and information to residents on all tenancy matters, welfare benefits, and re-housing requests. Experience of supported housing would be useful but is not essential. You will be working face-to-face with homeless/asylum patients at least once per week which is surgery/hotel based.
We require someone who is proficient in written communication to join our Care Navigator Team. Care Navigation/Complex Case Management Service plays an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
This is an excellent opportunity to make a positive impact in the lives of patients and become an integral figure within General Practice.
Care Navigators will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes being responsible for intelligent tasking and patient referrals, completing Care Plans, and delivering targeted public health messages to patients.
In addition, Care Navigators will work with the relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.
Each Care Navigator will be aligned to specific GP Practices within the GP Federation and will be required to work across several practices within the designated PCN structure. The role is non-patient facing and patients will be provided via telephone. The Complex Case Management service offers targeted support in specialised areas.
This job description is indicative and it is envisaged this job description will evolve with the CCS development.
Benefits:
* Cycle to work scheme
* Discretionary pay progression and bonus scheme
* Employee Assistance Program (EAP)
* Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
* Eye care voucher scheme through partnership with Specsavers
* Free tea/coffee etc.
* Life Assurance scheme
* Modern clinic at South Westminster Centre
* Modern office
* NHS Pension
* Refer & Earn scheme
* We Care Wellbeing through Canada Life including 24/7 GP access for employee and immediate family, Toothfairy Dentist on Demand, myStrength personal wellbeing support and CBT Therapy
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