Job purpose:
Responsible for promoting the image of the company to existing and potential customers, from OEM level through to polymer processors, by providing a comprehensive package of technical support and project management.
Responsibilities:
* Support existing customer technical enquiries and issues.
* Support potential new customers' technical enquiries and issues.
* Support all processing trials including injection moulding, extrusion and blow moulding.
* Control and manage the project data sheet process.
* To manage internal technical enquiry process.
* Liaise with Application Development team globally to obtain required results.
* Handling inbound customer technical enquiries.
* Manage projects on a technical level at customers from concept to commercialisation – commercial activities to be handled by the sales team.
* Handle material complaints.
* To be able to present and support customer Tech Days.
* To attend trade shows supporting the sales team as required.
* You will also be required to travel in Scandinavia, Ireland and Mainland Europe as required.
Authorities:
* Within the commercial framework set by the Sales Manager(s).
* Identify stakeholders and decision makers in the value chain and convince them of the value proposal.
* Network building within the industry.
* Knowledge building and propagation of that knowledge within the Business Unit.
Knowledge and Educational Level:
* Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science.
* Relevant experience in the plastics industry.
* Ability to interpret MoldFlow analysis results is preferred.
* Ability to understand FEA results would be desirable.
* Strong understanding of the injection moulding process and extrusion process.
* Good analytical approach to problem solving.
* Good understanding of mechanical properties and the relevance these have on product design.
* Good understanding of design principles for polymers.
* Good understanding of injection mould tools.
* Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors.
* Excellent communication and social skills.
Required level of experience:
* Minimum of 5 years relevant B2B experience in the field of sales and business development.
* Analytical with good judgement, business sense and problem-solving skills.
* A strong negotiator able to identify customers’ needs and be persuasive when presenting ideas.
* A team player able to work independently.
* Relation builder with good social and networking skills.
* Structured worker with good time management and project management ability.