Customer Liaison Officer - Sustainability Programmes Customer Liaison Officer Northallerton £28,860.02 per annum Full-time 37 hours per week / Permanent Closing Date: 23 March 2025. Interviews will be held Wednesday 26 March at our Head Office, Broadacres House, Northallerton. We have a permanent opportunity for a Customer Liaison Officer to support the Development and Investment team in delivering our programmes of work to improve the energy efficiency of our customers homes, ensuring individual customer needs are identified and a bespoke service is offered to those requiring it. The Role At Broadacres we rely on our people to make the biggest impact on our communities. If you enjoy variety and working with customers to ensure they receive a great customer experience, then you're right for us. Youll be on hand to liaise with customers affected by any changes, offering practical help to ensure that they can manage with any work completed. With a customer-focused approach, youll carry out satisfaction surveys, highlighting any continuous areas of improvement to ensure that we always strive for the best. In this varied role, youll obtain access for planned works, inspections and surveys, ensuring good practice is followed and legal compliance is always maintained. Youll be the first point of contact during improvement programmes, as we work to improve the energy efficiency in our customers homes and provide valuable support when required to the Sustainability Officer and the Senior Sustainability Manager. You will have: Experience in a customer advice/administration role Experience working with internal and external teams Educated to GCSE or equivalent (Grade C / Level 4 or above Able to organise and prioritise workload to meet targets Managing formal and informal complaints / feedback to resolution in accordance with policies and procedures Excellent IT skills, in particular, Word and Excel Able to work unsupervised and be self- motivated. Able to make decisions and think creatively. Excellent written and verbal communication skills Knowledge and understanding of refurbishment schemes Able to demonstrate an understanding of and commitment to diversity and customer participation. Commitment to working as part of a team to deliver a quality service. Full driving license and access to a vehicle What we can offer in return: A competitive salary Extra day of annual leave for birthdays totalling 33 pro rata (inc. bank holidays). Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols) Company Pension scheme Salary sacrifice schemes including buying holidays, cycle to work and tech schemes. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation. ADZN1_UKTJ