About the role Our Customer Service Contact Centre arelookingfor friendly, helpful people to join them. Our fast paced, teamorientated and supportive environment is really at the heart of ourcustomer service. The role involves taking lots of calls from different people providingthemwith agreat customer service. The calls can involvegiving them updates on theiraccount, completing transactions over the phone to dealing with any other questions or queries they may have. It will also involve finding solutions for our customers, dealing with their calleffectively whilst keeping up to date with our products, services and policies. Supporting customer enquiries through inputting information accurately and efficiently will also be important. As the role grows training and support will be given to deal with otherqueries,like opening accounts andsupportingour customers through more difficult,challengingor sensitive situations. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and sharedparental leave Extensivewellbeing support My Lifestyle retail discounts Servicerecognition scheme About you For this role you'll be a people person Youllhave current experience of workingwith customers and providing a great service in a busy environment, maybe froma retail or another call centre background. Phone experience isnt essential as youll receive full training on our systems and services. It's more important that you are confident and can engage with a diverse range of people, find out how to help them best and give them a great experience with us.You'll have good accuracy skills, willenjoy learning new things, being part of a team and generally helping people around you. The recruitment process will involve: CV and application questions Face to face or teamscompetencybased interview and a role relatedexercise Start date will be the 3rd March with with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls. Once you're trained andcomfortable in the role you'll revert to a hybrid working pattern (this isusually between3 to 6 months). Once hybrid well ask you to at least spend two days a week with us inCoventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-servicerestaurant,multi faith room,well-beingand games room Our Contact Centre operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off inlieuwill be given) We reserve the right toclosethis advertisementearlyif we receive ahigh volumeof suitable applications so please don't delay in making an application. About us As a mutual, weve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. Were serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, youll make us stronger. You can build so much more than a career. Come and make a difference in our Society, thats been voted a Great Place to Work by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.