NHS South Yorkshire Integrated Care Board
The post holder will work as part of a team delivering an efficient and effective Business Management Support service.
If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.
Main duties of the job
* As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations.
* Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
* Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients or external organisations.
* Work together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators' general duties.
About us
NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4 million people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of improving outcomes in population health and healthcare; tackling inequalities in outcomes, experience and access; enhancing productivity and value for money; and helping the NHS support broader social and economic development.
Our nearly 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total, there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.
South Yorkshire ICB is a Disability Confident Employer.
Job responsibilities
* Promote a positive image of the service in all dealings; being professional, tactful and helpful.
* Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
* Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
* Prepare word processing documents, letters, emails and reports when/if required.
* Plan and organise meetings for the department and plan any administrative work as required.
* Prepare agendas and take notes at meetings.
* Manage own time effectively.
Person Specification
Skills and Competencies
* Able to work on own initiative and unsupervised, within defined policies and procedures.
* Good written and verbal communication skills.
* Able to use tact and persuasion to support problem solving.
* Intermediate knowledge of IT systems and software such as Microsoft Office.
* Able to maintain concentration on tasks through interruptions.
* Able to explain processes and procedures to those unfamiliar with them.
Knowledge and Understanding
* Knowledge of administrative systems and processes.
* Understanding of confidentiality.
* Aware of health services provision.
Experience
* Experience of working in an office or team environment.
* Experience of working in a healthcare or public sector environment.
Qualifications
* NVQ level 3 in Business Administration or equivalent experience.
Attributes
* Fosters good working relationships and values difference.
* Able to work well as part of a team.
Employer name
NHS South Yorkshire Integrated Care Board
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