Our newly refurbished Andover Practice is looking for an experienced and enthusiastic receptionist.
If you have strong customer service and administrative experience, we have an opportunity for you to join an excellent team that delivers outstanding client service, and always put the client's pet first.
The successful applicant will be committed to delivering a high level of client care, whilst demonstrating outstanding communication and organisational skills with a flexible approach.
What your typical day will look like
1. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
2. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
3. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
4. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
5. Coordinating the smooth running of the day-to-day routines of the practice will be done using our in-house booking system, so computer literacy is a must.
The attributes required
6. You will have proven experience in a customer facing role and be able to provide a high quality service.
7. Outstanding written and verbal communication skills as well as being computer literate, particularly in Microsoft Excel and Word.
8. Excellent problem solving skills and the ability to work well as an individual and as part of the team.
9. The ability to work in a fast paced environment.
10. You are calm, attentive and always focus on the clients’ needs.
11. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
12. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
This is a full time role working 40 hours per week plus 1 in 4 Saturdays. Shifts may vary.
Part time hours will be considered for the right candidate.
Benefits
We offer a supportive and friendly working environment, together with career development opportunities, an excellent package and great benefits that include; training opportunities and exclusive company discounts and rewards - including 20% off at Pets at Home and The Groom Room.
If you share our passion for delivering outstanding pet healthcare, and exceptional customer service then we would love to hear from you.
Location : SP10 4DU
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!