The Housing Solutions Team at Canterbury City Council are looking for a Level 2 Case Services Officer to join them.
You will be working in a team who advise & support people who find themselves in a homelessness situation, whilst following the guidance from the Homeless Reduction Act 2017.
You will be part of the triage team, the first contact a person has coming into the service. You will need to collect the relevant information from them, advise on the support we can provide, signpost if required and book appointments for a further interview with a Housing Solutions Officer.
What’s in it for you?
* You will receive a salary of £29,172
* Flexible, hybrid working - we understand the importance of a good work-life balance.
* We offer a generous annual leave entitlement!
* We work a 37 hour week Monday to Friday and do not work on Bank Holidays.
* A fantastic local government pension scheme.
* We’ll support and encourage your career by providing excellent opportunities for training and development.
* An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, reduced train season ticket loans, and a cycle to work scheme.
* We are soon to move to a swish new office in the city centre!
* Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this Level 2 Cases Services Officer job:
Here’s what you’ll be doing:
* Taking phone calls and carrying out face to face initial assessments.
* Maintaining digital records diligently.
* Gathering the required information to progress the case.
* You will do this face to face, on-line and over the telephone.
* You will carry out some basic investigation on information provided in order to support the Housing Solutions officer to make a decision on the case.
* Be involved with arranging temporary accommodation and ensuring we receive the correct financial contribution for this.
* You will work a rota system, giving you varied duties.
* You will be given regular update training.
Working pattern:
* This is a fixed term role for 12 months, working fulltime, which is 37 hours per week.
* You will work Monday to Friday, excluding bank holidays. You will need to be able to work from 9am to 5pm. Due to the nature of the role there is sometimes a need to stay on to deal with an issue after 5pm but you will receive the time back.
* We offer a generous annual leave entitlement! You’ll receive 23 days annual leave, plus bank holidays, PLUS 3 given days which are used over the Christmas period when our main offices are closed.
* You will be working with a friendly team who work a hybrid system of time in the office and home working.
About you, the ideal Level 2 Case Services Officer for the job:
You will have the following;
Knowledge:
* An awareness of Homeless Reduction Act 2017.
* Working with case management system (we use Huume).
Experience:
* Of working with people who are vulnerable or experiencing a period of crisis.
* Of following a process ensuring each part is completed.
Skills:
* The ability to demonstrate professional curiosity and maintain boundaries.
* The ability to think creatively to problem solve.
* Able to work with autonomy as well as being a team player.
* Resilience to work in a fast-paced environment.
* The ability to impart difficult information with empathy and support.
Qualifications:
* Good standard of Maths and English at GCSE grade 4 or above or equivalent work-related experience.
Due to the nature of this role a DBS check is required.
Interviews are planned to take place week commencing 16 October 2024.
This is a great opportunity for someone who is interested in starting a career in housing and homelessness services. It will give you a great understanding of the support and work that is done within this sector.
So, if this Case Services Officer job opportunity in Canterbury looks right for you, then please apply today!
Simply click the “Apply Online” button and create your account to begin your application form.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Anna Dale, Case Services Senior Team Leader at [email protected].
Equality, Diversity & Inclusion at Canterbury City Council.
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
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