Role: Customer Service Advisor
Salary: £28,000 per annum
Hours: 40 hours per week Monday-Friday
Location: Northampton, Northamptonshire
Job type: Full time, Permanent
Interaction have partnered with a long standing & established Safety Workwear firm based in Northamptonshire. The client offers over 35 years of experience & specialises in supplying innovative products and services to organisations throughout the UK and Europe. The client offers encouragement for career progression, ongoing training & development.
The Package
* 28 days holiday, inclusive of bank holidays
* Regular Salary/Package Reviews based on performance - Quarterly
* Comprehensive Pension & Life Insurance Plan
* Company events & Meals out
* A unique variety of projects across progressive & worldwide industries.
The Role
* General processing of orders, quotations, account setups and order entry.
* Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes.
* Making outbound account care calls to existing customers to offer alternative products etc.
* Monitoring back orders and communicating lead times to customers.
* Managing estimated delivery dates and customer expectations.
* Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal.
* Raising returns and collections.
* Logo setups.
* Ensuring internal KPIs are met.
* Any other duties as required by your Line Manager.
Requirements
* Strong organisational skills, disciplined approach, accuracy and attention to detail.
* Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative.
* Must be computer literate.
* Ability to get on well with colleagues and customers.
* Effective communication skills - verbal, written and listening.
* Desire to offer service excellence to both internal and external customers.
* Positive attitude.
#J-18808-Ljbffr