Job summary Job summary The Kingston GP Federation (Kingston GP Chambers) is recruiting for an experienced part-time Receptionist on behalf of St. Albans Medical Centre in Kingston. The successful applicant will be expected to work 31.5 hours hours per week. The role is a fixed term contract to cover maternity leave from June 2025 to May 2026. Rate of pay starts at £12.30 depending on experience. The St. Albans Medical Centre is a well established GP Practice within the leafy surburb of Kingston. The practice is overseen by two partners and supported by three other practice nurses. The practice has been rated as 'good' by the Care Quality Commission (CQC) and offer high quality compassionate health care to patients in a friendly welcoming setting. Patient care is at the heart of everything the practices does, with the aim being to provide patients with a personalised medical and nursing service. There is also the willingness to work hard to ensure that patients receive the care we would wish for ourselves and families. To accomplish this, St. Albans place great value in: Staff, on whom reputation depends Maintaining standards of confidentiality, record keeping and clinical knowledge Treating all with respect and courtesy Acting as an advocate and guide to health and social service Offering easy access to appointment Bringing Best Practice to your care As this is a fixed term opportunity, we are only able to consider applications from those with EMIS experience. Main duties of the job Meeting and greeting patients and deal with patient queries at reception Making appointments in person, by telephone and online triage reception inbox. Dealing with practice email enquiries / online triage admin enquiries Posting external letters (on rota with other surgeries) Dealing with telephone queries by patients Filing / Dealing with EDTs (electronic documents), scanning letters Handle cash, cheque and debit card payments for private practice work at reception and give to Practice Manager or her deputy Administration and production of repeat prescriptions Other delegated duties considered appropriate to the post Other duties of a general reception/clerical nature as needed to cover sickness or other staff leave. EPS sign up Online registration sign up Community pharmacy referral service completing online form About us Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston. Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes. In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience. We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community. We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services. Date posted 27 March 2025 Pay scheme Other Salary £12.30 an hour Contract Fixed term Duration 12 months Working pattern Flexible working Reference number B0276-25-0034 Job locations St. Albans Medical Centre 212 Richmond Road Kingston Upon Thames Surrey KT2 5HF Job description Job responsibilities Meeting and greeting patients and deal with patient queries at reception Making appointments in person, by telephone and online triage reception inbox. Dealing with practice email enquiries / online triage admin enquiries Posting external letters (on rota with other surgeries) Dealing with telephone queries by patients Filing / Dealing with EDTs (electronic documents), scanning letters Handle cash, cheque and debit card payments for private practice work at reception and give to Practice Manager or her deputy Administration and production of repeat prescriptions Other delegated duties considered appropriate to the post Other duties of a general reception/clerical nature as needed to cover sickness or other staff leave. EPS sign up Online registration sign up Community pharmacy referral service completing online form Book minor surgery appointments in to clinical system and maintain spreadsheet for patients to book in as directed by GP Partner Job description Job responsibilities Meeting and greeting patients and deal with patient queries at reception Making appointments in person, by telephone and online triage reception inbox. Dealing with practice email enquiries / online triage admin enquiries Posting external letters (on rota with other surgeries) Dealing with telephone queries by patients Filing / Dealing with EDTs (electronic documents), scanning letters Handle cash, cheque and debit card payments for private practice work at reception and give to Practice Manager or her deputy Administration and production of repeat prescriptions Other delegated duties considered appropriate to the post Other duties of a general reception/clerical nature as needed to cover sickness or other staff leave. EPS sign up Online registration sign up Community pharmacy referral service completing online form Book minor surgery appointments in to clinical system and maintain spreadsheet for patients to book in as directed by GP Partner Person Specification Experience Essential As a fixed term candidate must have worked in GP surgery or hospital experience. Ability to organise workload priorities Ability to use own judgement and initiative when dealing with problems and enquiries Good verbal and oral communication skills Excellent telephone manner Ability to communicate positively with patients and all members of the practice team and outside organisations Ability to recognise, accept and adhere to the need for strict confidentiality Good knowledge of English language and grammar Ability to work independently, Candidate must be able to cover sickness and holiday leave. Desirable Previous work experience at a GP Practice Experience of the EMIS Web System Qualifications Essential GCSE or equivalent qualifications including English at Grade C or above Desirable Good computer skills Microsoft Word and Excel Excellent interpersonal and communication skills Person Specification Experience Essential As a fixed term candidate must have worked in GP surgery or hospital experience. Ability to organise workload priorities Ability to use own judgement and initiative when dealing with problems and enquiries Good verbal and oral communication skills Excellent telephone manner Ability to communicate positively with patients and all members of the practice team and outside organisations Ability to recognise, accept and adhere to the need for strict confidentiality Good knowledge of English language and grammar Ability to work independently, Candidate must be able to cover sickness and holiday leave. Desirable Previous work experience at a GP Practice Experience of the EMIS Web System Qualifications Essential GCSE or equivalent qualifications including English at Grade C or above Desirable Good computer skills Microsoft Word and Excel Excellent interpersonal and communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kingston GP Chambers Address St. Albans Medical Centre 212 Richmond Road Kingston Upon Thames Surrey KT2 5HF Employer's website https://www.kingstongpchambers.co.uk/ (Opens in a new tab)