An exciting opportunity has presented for a motivated and enthusiastic support worker to join the Carer Support Team within older people's mental health service. The Carer support team are an integrated team that consists of Admiral Nurses who are supported by support workers, all of which work predominantly with carers who care for people with dementia as well as families that may be experiencing carer stress due to caring for a person with a mental health condition.
The team offers a person-centred assessment of the carers' needs and will provide information regarding the disease process and signpost them to other agencies and services that may be able to support them with their caring role.
Main duties of the job
Our support workers work very closely with our Admiral Nurse team who will guide and allocate the workload. This will consist of making regular visits with our service users as well as liaising with other teams and organisations to ensure that the best possible care can be provided for our Carers.
The support offered may be short or long term dependent on service user needs. They work with the carer towards identifying their needs and obtaining services to help them with their caring role. This may be pre-diagnosis and/or may extend beyond a person with dementia passing away.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people who want to make a difference.
Job responsibilities
The post-holder will work with all members of staff within OPMHS and Navigo.
They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of carers and/or service users are met.
Make contact with the carer and where possible check to identify whether the carer has input from the CarePlus Support Worker Service/ already has a Carers or Joint assessment/intervention already in place.
Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a service user's mental health. Barriers to understanding include working with service users who could be hostile or highly emotional, who have complex needs and may be vulnerable.
Review the carers' needs ongoing to ensure the support meets the carers' needs and does not create the carer to become dependent on the Support Worker.
Maintain accurate clinical records according to professional standards.
To participate in Practice and Management supervision.
Promote and implement creative ways of working with carers and/or service users where necessary.
Instigate, develop and maintain a relationship with the carer and/or service user and/or carer to facilitate the accurate delivery of care.
Manage highly confidential information in respect of members of the public in accordance with local and national policy.
Act as named worker responsible for specific interventions.
Person Specification
Experience
* Work experience in Social/Health care (including housing support, welfare rights or equivalent)
* Experience of working with older people with mental health conditions and/or people with dementia
* Specific experience relating to carer support and/or assessment
* Experience in providing support to people in the community
* Experience in working with people with Mental Health needs
Skills & Attributes
* Able to organise own workload according to customers and service need
* Able to work independently and use own initiative
* Full driving licence and daily use of car
* Ability to negotiate work priorities
* Skills in basic Information Technology
* Ability to involve service users actively in planning and evaluating their care plan/package that promotes their independence
Qualifications
* Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) or equivalent or suitable dementia experience and willingness to work towards relevant qualification
* Training in Mental Health Awareness, dementia, Health & Safety, and any other relevant training for this post.
* Managing behavioural and psychological symptoms of dementia
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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