Job Title: Japanese speaking Support Engineer - IT Operation Centre
Salary: Up to £32000 + £1,300 shift allowance
Job status: Permanent, Full-time
Working hours: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off *includes weekends
Location: East London
Who You'll Be Working for: IT Telecom
Japanese speaking Support Engineer - IT Operation Centre - What You'll be Doing Each Day:
* Manage a variety of IoT / network (Data, Voice, Mobile services) alerts / reports and customer fault calls from internal technical divisions & customers (service portal / ticket system / email / telephone), related and not limited to solutions, network services, data centre, and products. Update trouble ticket systems and customer documentation with fault history.
* Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution.
* Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities.
* Cover shift staff (day/night) when deemed necessary by the manager.
* Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
* Attend customer meetings regarding issues, projects or maintenance contract works.
* Create reports concerning customer issues, projects, and maintained services, operation design as and when required.
* Work on-site at customer premises as an integral part of their team from time to time.
* Travel to customer offices throughout EMEA region for business purposes as and when required.
* Provide technical support, create design and proposals for customers.
* Ad-hoc requests from line manager.
Japanese speaking Support Engineer - IT Operation Centre - The Skills You'll Need to Succeed:
* Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
* Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization.
* Fluent English language skills required (Verbal and written).
* Ability to investigate and source answers to various email and telephony enquiries.
* Proven customer service and facing experience, at all customer levels.
* Flexible approach, able to work outside of normal working hours when requested.
* Strong time management/multi-tasking & organisational skills.
* Good communication with customers, colleagues and related 3rd party vendors.
* Valid CCNP/CCNA, JNCIP or equivalent certification will be an advantage.
* Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
* Strong work ethics and reliable time keeping and attendance.
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