Onsite Education ICT Field Engineer - Hampshire - Salary £28k-£32k DOE
Due to continued business expansion, our client is seeking a dynamic ICT Field Engineer to service a customer base across Dorset and Hampshire.
We are looking for candidates with experience in an MSP environment who possess experience and skills in Microsoft 365, networking, server support, and wireless technologies. The candidate will primarily work independently, with support from the senior technical team and the support desk.
The ICT Support Engineer will include the following duties:
* Delivering onsite technical support for our education customer base and providing project delivery during education install periods.
* Managing daily schedules to meet project deadlines while assisting with service requests and acting as a point of escalation for the support desk.
* Attending sites to resolve reported issues, install hardware, and set up appropriate cabling.
* Providing support in networking, infrastructure, and Wi-Fi.
* Escalating cases when necessary.
* Updating support case information promptly and maintaining all support, project, and customer documentation as needed.
* Assisting with administrative duties when required.
Key Skills:
1. A solid understanding of network technologies and networking fundamentals.
2. Technical expertise in Microsoft's full technology stack (Microsoft 365, Windows 10/11...