The post holder will provide a high quality customer service to our patients and referrers to the service by working within the Referral Management Centre team and co-ordinating the care pathway for patients referred into the Dental Service and facilitating the booking of patient appointments across a number of specialities and supporting
the RMC Manager in the processing of referrals. They also provide support to the centralised business unit by providing support to the procurement and finance team and reception cover at Capital House on a rota basis. Knowledge of KCHFT NHS IT systems and SOEL Health would be advantage.
• Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding for example anxious patients, cultural differences, and language or communication difficulties. Responsibilities will include acting as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating team issues
• Ensuring the team operates effectively by undertaking comprehensive administrative tasks, such
as handling team correspondence, scheduling appointments, clinics and meetings, managing
agendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
• Providing assurance of compliance with Information Governance policy and Standard Operating Procedures through maintaining patient records and or colleague records organisational reports in an accurate and efficient manner. Responsibilities will include taking formal minutes, recording clear actions and following these up to check completion, data entry, updating patient files and databases and assisting with collection of statistical information.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
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The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
This advert closes on Tuesday 18 Mar 2025