As Aqua Park Manager you will be responsible for the smooth running of our popular Aquapark. This includes inflatables, puddle park, changing barn & wetsuit hire. This is our most popular activity in resort, so we really need someone with a get up and go attitude Key Skills and Responsibilities: Managing the day-to-day operation of our busy aqua park including rota according to the needs of the business. Recruitment, training, coaching and performance management of team members. Departmental training plan to ensure all team members are delivering services to the agreed standard. Keeping records of this and ensuring all lifeguards are qualified. Ensuring proper communication between departments in matters relating to aqua park and activities. Stock control of all equipment and wetsuits at the resort. Respond to all customer feedback in relation to complaints or queries. Operate all aspects of aqua park and activities computer system, including software maintenance, report generation and analysis. Updates group information. Maintains, monitors, and prepares group activity requirements. Relays information to appropriate personnel. Draw up, amend, update and ensure implementation of all resort policies and procedures. Working closely with our Maintenance Manager to ensure all issues are fixed in a timely manner to ensure park operates safely. Ensuring daily checklists and tasks are completed in a timely manner. Ensuring accurate cash handling procedures are in place and adhered to. Maximising sales opportunities across the resort. Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers and other employees. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Department health and safety management including risk assessments, safe systems of work, staff training and monitoring. Accident reporting and analysis to reduce and prevent future accidents. Managing health and safety of the aquapark and our IQL audit. Actively seeking new and exciting activities to introduce at the resort to further expand the resort as a leisure destination in Belfast and Northern Ireland. This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs. Essential Experience Requirements: 2 years experience managing a team in a similar role Water Park management experience in either a hotel, leisure centre or similar environment. Ability to manage a large team. Strong leadership skills. Implementing and maintaining systems and procedures. Experience managing department H&S policies and procedures including risk assessments. Customer Service in a fast-paced hospitality environment. Legally eligible to work within the UK Role: Aqua Park Manager Location:Lets Go Hydro, Knockbracken Reservoir, 1 Mealough Road, Carryduff Contract: April October, varied hours with most hours worked June, July and August Hours of work: typically,40-hours per week, includes working day, evening and weekend shifts Additional hours will be expected to meet peak periods and for key events max 50 hours per week Job Type: Fixed term contract Contract length: 12 months Pay: From £30,000.00 per year Benefits: Casual dress Company events Company pension Employee discount Free flu jabs On-site parking Schedule: Monday to Friday Overtime Weekend availability Work Location: In person Application deadline: 16/02/2025 Expected start date: 01/03/2025 Skills: Leisure and sport experience Managing Staff Performance Management revenue Staff Development