Do you have the expertise, leadership skills, and enthusiasm to ensure that our homes are safe, secure, and free from property risks? If so, we have an exciting opportunity for you to make a lasting impact on the lives of our customers.
About the Role
As our new Head of Healthy Homes, you'll lead a proactive, customer-focused approach to property risk management, ensuring our homes are safe and well-maintained. Your work will cover key areas such as damp and mould, disrepair, stock condition, and our internal teams delivery of planned works. You will be responsible for ensuring we identify and mitigate risks created by maintenance issues before they become major problems for our customers.
You will work at a strategic level, regularly reporting to the Board on how we are protecting our customers. Using data-driven decision-making, you will identify root causes of property risks and failures, ensuring our long-term investment strategy supports a preventative approach.
You will also lead multiple teams, ensuring effective collaboration across departments such as compliance, service delivery, and neighbourhood management to provide the best outcomes for our customers.
Key Responsibilities
* Lead and develop teams focused on HHSRS property hazards, damp and mould, disrepair, and stock condition surveying.
* Oversee remediation and planned works, ensuring homes remain safe and in good condition.
* Manage our internal planned works team, ensuring they deliver the quality required to drive customer satisfaction.
* Use data and insights to identify root causes of property defects and drive proactive maintenance strategies.
* Ensure compliance with legal, regulatory, and health & safety requirements, reducing risk and improving standards.
* Work closely with the Board, internal teams, and external partners, providing expert advice and influencing policy.
* Manage significant budgets and procurement for specialist contractors.
* Champion a customer-first approach, ensuring complaints are resolved effectively and homes remain safe.
* Develop training programmes to empower frontline staff to identify and address property risks.
What We're Looking For
* A property related qualification e.g. surveying, or equivalent experience.
* Proven leadership experience in social housing, managing teams across asset management, repairs, compliance, and stock condition.
* Strong knowledge of building regulations, property defects, HHSRS, disrepair law, and compliance standards.
* Experience using data and analytics to inform strategic decision-making.
* A track record of working in high-profile roles, influencing stakeholders, and managing Board-level reporting.
* Excellent project management skills with the ability to coordinate large-scale property investment and remediation work.
* A customer-focused mindset, ensuring homes are safe, secure, and fit for purpose.
* CIH level 4 qualification, or a willingness to work towards this.
You will need a full UK driving licence as you'll be regularly travelling across the Bromford geography. A Basic DBS and consumer check will also be required.
In the event of a high volume of applications, we reserve the right to close the vacancy early.
Why Join Us?
At Bromford we are committed to delivering homes that enable our customers to thrive. This is a high-impact leadership role, giving you the opportunity to shape the future of housing safety and make a real difference to our customers' lives. If you are ready to take on this challenge, apply now and be part of a team that puts customer safety at the heart of everything we do.
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