Job details
Role: Service Desk Analyst
Location: Cheltenham
Contract: Permanent, Full Time
Overview:
A fantastic opportunity has arisen for a IT Service Desk Analyst based in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability.
Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve.
Day to day duties:
...
1. Call handling and resolution
2. Managing incoming calls to Service Desk
3. Reassigning or escalating incidents and requests
4. Updating and maintaining information on the call logging system
5. Reviewing incidents and requests with staff and working together to continuously improve service delivery provision
6. Providing first and second line support through the call-logging software
7. Ensuing incidents and requests are resolved and implemented to agreed standards and timescales
8. Monitor and measure IT service provision to staff using a variety of performance measurement tools
What are they looking for?
9. Excellent customer service skills
10. Excellent interpersonal skills both face to face and over the phone
11. Ability to work under pressure
12. Hold a full UK driving license
13. Microsoft Windows 11
14. Microsoft Office 365 Admin Centre
15. Team player
16. Professional attitude
17. Based in Cheltenham and or the surrounding area
Are you interested in the opportunity above?
Please contact Sam for more information.
Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.
Role: Service Desk Analyst
Location: Cheltenham
Contract: Permanent, Full Time
Overview:
A fantastic opportunity has arisen for a IT Service Desk Analyst based in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability.
Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve.
Day to day duties:
18. Call handling and resolution
19. Managing incoming calls to Service Desk
20. Reassigning or escalating incidents and requests
21. Updating and maintaining information on the call logging system
22. Reviewing incidents and requests with staff and working together to continuously improve service delivery provision
23. Providing first and second line support through the call-logging software
24. Ensuing incidents and requests are resolved and implemented to agreed standards and timescales
25. Monitor and measure IT service provision to staff using a variety of performance measurement tools
What are they looking for?
26. Excellent customer service skills
27. Excellent interpersonal skills both face to face and over the phone
28. Ability to work under pressure
29. Hold a full UK driving license
30. Microsoft Windows 11
31. Microsoft Office 365 Admin Centre
32. Team player
33. Professional attitude
34. Based in Cheltenham and or the surrounding area
Are you interested in the opportunity above?
Please contact Sam for more information.
...
Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.