This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care. The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. Main duties, tasks & skills required The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients. The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up. About us As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London. There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone Job description Please see the Job Description for further information, as well as a full list of duties and responsibilities. Person specification Qualifications Essential Educated to GCSE level or equivalent Good standard of literacy and numeracy and spoken English. Desirable Experience of working with the general public Experience of working in a health care setting Experience of administrative duties Experience Essential Educated to GCSE level or equivalent Good standard of literacy and numeracy and spoken English Desirable Experience of administrative duties Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. For help with your application, contact: julie smith julie.smithomersetft.nhs.uk 01823342002 Pay scheme Agenda for Change Band Band 2 Salary £23615.00 to £23615.00 Yearly Contract Permanent Working pattern Full-Time Reference number 184-OL-OR-1312 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA