About The Role
Key Account Credit Controller
Caerphilly
Great hours, excellent benefits
Are you looking for a secure company who will value the work you do? Come and join our friendly, supportive team here at phs Group. If youre local to Caerphilly and looking for a career with an established, market leading company we want to hearfrom you.
Working within our Credit Management team in Caerphilly, youll be responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. This will include the collection of aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash. The emphasis will be on reducing debt in its early stages to avoid debt residues forming.
Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? You are just the kind of person were looking for!
Your role as a Key Account Credit Controller:
1. Identify overdue accounts and contact customers to obtain a payment date, in accordance with ISO procedures.
2. Resolution of customer queries and updating reports within Excel with up-to-date status using such reports to assist in ...