Must Haves
What You'll Do: Lead our talented bar staff
ensuring top-notch service every time. Maintain a fun
energetic atmosphere that keeps clients coming back. Manage administration for the bar
and bar setup for functions Train and mentor
the team
bringing out the best in each team member. Overseeing the cleanliness of the bar area paying attention to possible health hazards & regulation violations
which will include opening/closing check lists
daily/weekly clean schedules Create effective rotas to ensure the bar is well staffed during peak hours and appropriately staffed during quieter times. What We’re Looking For: Proven experience in a busy bar environment A creative mind and a sharp eye for detail Strong leadership and communication skills Ability to thrive under pressure in a fast-paced letting A passion for delivering exceptional experiences Why Join Us? Competitive salary Work in a vibrant
fun
and supportive environment. Be part of a team that values creativity and excellence And lots more benefits......
Description
Oversee Bar Operations: Manage day-to-day operations, including opening and closing procedures, stock management, and ensuring the bar runs smoothly.
Staff Management/Leadership: Lead, train, and motivate a team of bar staff to deliver exceptional customer service. Schedule shifts and manage staff performance.
Customer Service: Ensure all customers receive prompt and friendly service. Address customer inquiries, complaints, and feedback effectively.
Inventory and Stock Control: Monitor inventory levels, order supplies, and manage stock rotation to minimize waste and ensure efficient bar operations.
Compliance: Ensure adherence to all licensing laws, health and safety regulations, and company policies
Communication: Strong interpersonal and communication skills, both verbal and written.
Financial Management: Manage cash handling procedures, track daily sales, prepare reports, and assist in achieving financial targets.
Promotion: Plan and promote bar events, special offers, and new products to attract and retain customers.
Qualifications and Experience:
Experience: Minimum of 2 years experience in a supervisory or management role within a bar or hospitality setting.
Customer Focused: Excellent customer service skills and a passion for delivering a high-quality experience.
Organized: Ability to manage multiple tasks and work under pressure.
Technical Skills: Proficient in using bar management software and basic financial reporting.
Key Performance Indicators - KPIS
Produce and execute Annual Events Calendar
Improve Customer Service and experience (Measured by NPS)
Improve Gross Profit margin