Job Title: Pathways Support Worker Head Office Location: Brindley Place, Birmingham Job Location: Walsall Salary - £21, 931 per annum (£12.05/hour) Contract type - Permanent Working hours - Full Time 35 hours per week About the Service Domestic Abuse Walsall Service provides emergency, short-term accommodation, refuge and dispersed provision for women and men, with or without children, who are escaping abuse. We provide a wrap around service that supports the client and family unit to recover and resettle. About the role To provide a first response to callers who need safe accommodation Liaising with victims and external agencies to establish if domestic abuse accommodation is available and safe for the victim Establish risk posed to the victim and assess suitability for accommodation services Offering immediate advice, liaising and signposting to other agencies Receive and process referrals to the service from a variety of sources including specialist agencies, housing, social care, police, health care staff and self-referrals Ensure appropriate and safe travel arrangements are in place for service user Advertise vacancies on Refuges Online and with Walsall Housing teams, keeping this up to date. Work with Housing IDVA to ensure information is shared appropriately on new service users coming into the scheme To ensure allocated support workers are aware of the background of the new service user and their family by maintaining UpToDate and accurate client records Management of data and produce weekly and monthly reports This post is open to Female applicants, Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement). We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Be able to communicate effectively in English Be able to manage incoming calls into the service at the same time Be able to work on your own initiative along with a commitment to teamwork. Have good experience of being able to respond calmly to difficult situations and handle emergencies without immediate supervision Experience of providing housing related support and/or working with victims of domestic abuse (or other specialist knowledge of domestic abuse services). Able to work n your own initiative and be flexible and responsive to the needs of the service and clients. Ability to deal with a demanding workload and to prioritise effectively whilst maintaining attention to detail Experience of and ability to use Microsoft Office Word, Excel and Outlook to an intermediate standard Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to have an informal chat about the role, please contact Haps Kaur ( Manager on 07876 034517. If you wish to apply for this role please email a copy of your up to date CV to [email protected]. It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.