Job summary
An opportunity has arisen to join the Administration Team at St Austell Community Hospital.
The successful candidate will join our committed team working primarily as a Ward Clerk, however, providing other administrative support to other departments (reception and MIU) as and when necessary. The role will include evening cover and weekends.
Hours are negotiable, and will be on a variable shift pattern to cover our services 8 am - 8 pm 7 days a week.
Previous experience working in wards/ reception and administration is essential. Training and support will be given to the successful applicant.
Interview date: to be confirmed
Main duties of the job
Communication and Working Relationships
1. Arrange patient transport as directed by patient / carer TAPS, WRVS, Ambulance, private taxi etc.
2. Ensure that Rio is up to date with the wards Bed status
3. Integra ordering for the ward stocks
4. Be able to use Rio when admitting; discharging; transferring patients onto the wards.
Liaising with other organisations including Acute Deliver excellent customer care and support to both internal and external patients, visitors and colleagueso Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understandingo Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencieso Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies.
Clinical ActivitiesPatient Movement / Pathway duties which may include the following:-o Receiving patients and checking details held are correct at time of arrival for Log referrals using relevant patient information system or redirect any inappropriate referrals received with direction from clinical member of Make appointments using relevant patient information systemo Type correspondenceo Enter outcomes from consultation/appointment
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education & Qualifications
Essential
5. Knowledge and experience of using Microsoft office or similar applications
6. NVQ or RSA 2 or equivalent experience
7. Basic numeracy and literacy skills
Experience
Essential
8. Experience of working in an administrative setting
9. Experience of using electronic and paperbased information systems
Desirable
10. Healthcare / NHS administrative experience
Skills and Aptitude
Essential
11. Word processing and data inputting skills
Knowledge and Abilities
Essential
12. Ability to use initiative when dealing with queries
13. Attention to detail and confidentiality
Personal Qualities
Essential
14. Ability to work under pressure in a changing and challenging environment
15. Able to work effectively as part of a team and independently.