We are seeking an experienced and proactive General Manager to oversee the day to day operations of our charity. The General Manager will be responsible for managing daily activities, ensuring efficient service delivery, and leading our team of staff and volunteers. As ours is a small Charity, this is a part-time role. Key Responsibilities: 1. Compliance: Oversee the daily operations of the charity, ensuring the effective and efficient use of resources. Ensure compliance with all relevant regulations, licensing and safety standards for the operation of accessible minibuses. Assist the Trustees to develop and implement policies and procedures to improve service delivery and operational efficiency. Monitor and manage the vehicles and arrange any required maintenance and repairs Ensure safeguarding policies (like DBS checks) are properly implemented Arrange driver training, using the industry standard MIDAS system Ensure all vehicles are properly equipped with the appropriate RTA permit Respond to any complaints, investigate and report to the Trustees 2. Other duties: Manage a team of three part-time staff responsible for arranging and recording bookings and conducting daily vehicle checks. Coordinate and support our team of volunteer drivers, ensuring they are appropriately trained and motivated. Report regularly to the Board of Trustees on operational performance and issues Support the Trustees on local Marketing activity Foster relationships with stakeholders, including clients, volunteers and suppliers. Working Hours: Part-time position with flexible hours, including some contact-ability every working day Commitment to 15 hours per week. Qualifications: Formal qualifications are not essential for this role. Evidence of further/higher education and/or qualifications will be required. Essential Attributes: Empathy for and understanding of the challenges faced by elderly and disabled individuals. Willing to take responsibility for day to day operations of the Charity Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Financial acumen and experience in budgeting and financial management. Ability to lead and motivate a diverse team of staff and volunteers. Also, ideally, some knowledge of the relevant regulations and best practices for operating accessible community transport services. Desirable Knowledge, Experience and Skills: Experience of working in people management A good understanding of Community Development and Action Ability to think strategically, problem solve and identify opportunities using data and analysis Some knowledge of the issues affecting Suffolk and of rural issues Experience leading and supporting individuals through complex & successful changes to their work practices Demonstrable ability to turn ideas into action plans and fundraising to make them happen Proven track record in developing, engaging and maintaining good collaborative working relationships, both internally and externally, with a diverse range of people and communities Excellent presentation skills and the ability to share and disseminate knowledge and learning in a range of different settings including chairing and facilitating meetings Proven track record in generating income from a range of fundraising sources Proven track record of writing successful funding applications Ability to motivate and manage staff effectively Experience of setting and working to targets within an outcome framework Comfortable in managing and setting budgets Extensive experience in organizing and managing priorities and time High level of IT competency including use of social media, online platforms such as Zoom, Teams as well as Word and Excel, and website maintenance