We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location.
Tech bar support essential - software and hardware support.
Responsibilities:
* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours.
* Assistance with IT related queries & general basic enquiries.
* Assist users logging into and logging tickets within Service Now.
* Complete administration within Service Now (log/update and close tickets).
* Look up and check progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to supplier or replace if out of warranty from Stock.
* Device rebuilds and ensure compliant before re-issue (configured with latest windows updates).
* Install & troubleshoot software.
* Office 365 suite knowledge for troubleshooting.
* Basic use of Active Directory - e.g., password resets, BitLocker recovery.
* Basic use of SCCM.
* Basic use of Nexthink.
* NHS mail administration (creating accounts, password resets, applying O365 licenses, leavers and joiners, shared mailboxes, multi-factor authentication).
* Troubleshoot/fix MFA issues.
* Educating users in logins, mail, MS Teams, Outlook, Cisco VPN, Citrix.
* Basic mobile phone support.
* Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues / perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
* Digital dictation: create user accounts, add typist access and configure Olympus dictation devices.
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