We are working with a leading freight forwarder based in Hull who are hiring a Logistics Coordinator to join their growing team.
This role will support all import and export tasks while maintaining client relationships, handling queries and resolving complaints.
Responsibilities
1. Engage with customers, managing and responding to all inquiries.
2. Foster positive relationships to support new business growth.
3. Follow up on customer satisfaction according to established guidelines.
4. Promote our services during client interactions and seize opportunities to offer them when appropriate.
5. Represent the company as a mentor and role model, consistently setting a positive example.
6. Provide daily coordination of logistics activities, both operational and administrative, for DSCS customers.
7. Plan and monitor service delivery.
8. Communicate regularly with other departments to ensure smooth operations.
9. Maintain and update records of customer feedback.
10. Update financial records upon receipt of funds, ensuring accurate alignment between cash-in and spreadsheets.
11. Create and maintain spreadsheets, systems, and databases to accurately track information for import and export shipments.
12. Offer flexible support across various business functions as needed.
Skills Required
1. Confident user of MS Office such as Word, Excel and Outlook.
2. Ability to speak confidently on the phone and work well with others.
3. Prior experience working within Freight Forwarding would be desirable but not essential.
4. Desire to learn and build a career within a busy environment.
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