Customer Service Co-Ordinator
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Avonmouth, Bristol - BS11 8AZ
£25,000 - £28,000 + Benefits + Bonus
Our Southern Customer Service team are looking to recruit a Customer Service Co-ordinator to join the team, playing a key role in managing our exemplary Customer Service standards, and assist in the ongoing development and improvement of the department.
Responsibilities:
* Act as first point of contact to answer and deal with all calls and enquiries relating to our developments
* Build and maintain strong working relationships with internal stakeholders including Maintenance Technicians, Site Managers, Contractors, Managing Agents and the Sales Team
* Allocate work to the Maintenance Technicians in a timely manner, managing their diaries effectively
* Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications
Requirements:
* Extensive telephone-based Customer Service experience, ideally within the Housebuilding / Construction / Property sector
* Full driving license and own transport required due to office location
* Fast thinking, customer focussed individual
* Ability to communicate well, and influence at all levels
What We Offer:
* Starting basic salary of between £25-28k + bonus scheme (10%)
* 25 days Annual Leave + Bank Holiday + Christmas Shutdown
* Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover
* Excellent training and development opportunities