A forward thinking and growing IT consultancy company based in Kettering is looking for a experienced 1 st Line Engineer. This is a Hybrid role with 3 days a week in their Kettering offices, with a salary between £22,000 - £27,000. This 1 st Line Engineer role is ideal for an individual who enjoys solving problems, excels in communicating with others and places the customers needs first. Skills needed for this 1 st Line Engineer opportunity: Experienced in Active Directory, 0365, HyperV, Azure Experienced working in a 1 st Line role currently or previously Systems Proven problem solving skills with the ability to identify root cause A good understanding of principles of ITIL Framework Knowledge of Office products Demonstrate previous experience in customer service Exceptional communication skills, both verbal and written Responsibilities of this 1 st Line Engineer role: Answer all incoming calls to the Service Desk in a professional, confident and timely manner Provide first line support for any information technology issues and problems Provide assistance by phone, email and/or using a ticket management system Record all issues within the system Track issues to resolution Supporting following technologies: Microsoft Windows Desktop / Server Operating Systems, Citrix XenApp, Active Directory, O365, Skype for Business, Exchange, Wireless, Anti-Virus and similar stack of technologies Support computers, laptops, tablets, smartphones and applications Monitor, troubleshoot and escalate alerts Escalate problems as required to Tier 2 and Tier 3 support teams Be point of contact between customers and technical escalation teams and 3rd parties