Summary
Upholstery2u in Nelson are recruiting for an Client Support Apprentice. The successful candidate will work towards completing a Level 2 Customer Service apprenticeship over the duration of 16 months.
Annual wage
£15,392 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 09:00 - 17:00. Friday, 09:00 - 15:00 (1 hour lunch, Breaks AM & PM).
37 hours a week
Possible start date
Wednesday 23 April
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Schedule and coordinate our upholsterers by using our CRM system.
* Collaborate with the sales team to understand their deadlines.
* Work closely with our upholsterers by communicating effectively.
* Anticipate and troubleshoot any potential scheduling conflicts and adjust as needed.
* Ensure materials are ordered on time to complete the relevant jobs.
* Maintain accurate records of stock in our office.
* Communicate with the Client Support Manager daily and keep them informed of any problems or delays.
Where you’ll work
NORTHLIGHT PARADE
BRIERFIELD
NELSON
LANCASHIRE
BB9 5EG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner
* Work based learning
* Level 2 Functional Skills
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills