Your role
* Help drive first-class customer service
* Supervise and mentor in-house customer service team
* Set KPIs and objectives
* Work closely with internal teams to drive business and good practices
* Undertake account management of key clients
* Deal with customer queries and complex issues when needed
* Reporting
* Attend customer review meetings on site
* General admin
Ideal Candidate
* Experience working in a fast-paced customer service role
* Excellent communication skills
* Experience in training, mentoring, and supervising customer service advisors
* High level of attention to detail
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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