Healthshare is a leading independent provider of community services to the NHS across England. The services we run include Ultrasound, MRI, minor operations, and physiotherapy. Headquartered in Kings Hill, Kent, our five-person application and data team support this work by configuring, administering and managing a range of systems. These include NHS IT Systems, clinical systems, specialist health applications, and Microsoft technologies. We are now seeking a Support Technician, from the Azure Cloud Support Specialist Apprenticeship Programme, who will support this work.
Main duties of the job
* Carry out routine tasks
* Provide technical support for all Healthshare applications.
* Diagnose and resolve technical problems/faults.
* Work with the team to test changes.
Job responsibilities
* Perform a range of routine tasks, including joiner and leaver account requests.
* Provide technical support for all Healthshare applications, including configuration changes and escalation as required.
* Provide friendly technical support to Healthshare staff and NHS staff through the support desk including email and telephone.
* Diagnose and resolve technical problems/faults, including working with application supplier support teams and documentation.
* Work with the team to test changes, and help the organisation foster an "untested is unsafe" mindset.
* Learn about health IT systems as they progress, building knowledge and understanding alongside their competencies.
* Provide out-of-hours and weekend support one week each month.
Person Specification
Qualifications
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
* You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
* If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Skills/Qualities
* Team player
* Commitment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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