Supporter Care Administrator – 12-18 Month Fixed Term Contract
LOCATION: Office based at Airbase Avenue, Neachley, Shifnal, TF11 8UR
HOURS OF WORK: 37.5 hours per week
SALARY: £22,308 per annum
About us
Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.
Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience.
About the role
The Supporter Care Administrator will work with the Supporter Care Team in the delivery of the Charity’s stewardship with supporters and donors. Reporting to the Administration Supervisor, you will ensure excellent customer service is provided to all MAAC supporters, including committed givers, cash supporters, event participants, and general enquirers.
Working as a key part of the charity’s Supporter Care Team, you will have excellent administration skills and will assist with handling/processing incoming support (processing donations, plus associated correspondence) and donor stewardship and recognition.
The role acts as a guardian of the organisation’s Customer Relationship Management (CRM) system, processes and compliance. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multiple-tasking and prioritising, and you will demonstrate excellent interpersonal skills.
How to apply
Please download the attached application formorsend a full up to date CV with covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com. Please note that Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Other information
We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).
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