Job summary We are seeking a dedicated and organised Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring smooth operations within our medical practice and enhancing the patient experience. Part Time - 20 hours per week over 4 days, shift pattern to be discussed at interview Salary - Depending on experience Main duties of the job To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to Greet patients warmly upon arrival and assist with check-in procedures. Effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. Manage incoming calls, schedule appointments, and handle patient inquiries effectively. Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations. Process patient registrations and update information as necessary. Coordinate with medical staff to facilitate smooth communication regarding patient care. Maintain a clean and organised reception area, ensuring all materials are stocked and readily available. Assist with administrative tasks such as filing, faxing, and data entry to support the overall operations of the practice. About us St. Martin's Gate Surgery. We are a friendly medical practice based across 2 sites. The main site is St. Martin's Gate at Turnpike House, situated at the bottom of Newtown Road. We have a branch surgery, which is located near to Tesco at St. Peter's. We aim to offer the highest level of medical care for the whole family. Patients are free to choose which doctor they wish to see for their routine appointments. Date posted 18 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2285-25-0000 Job locations Turnpike House Medical Centre 37 Newtown Road Worcester Worcestershire WR5 1EZ Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. Person Specification Experience Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential Educated to GCSE level or equivalent Desirable Experience of working with the general public Clinical IT system user skills Person Specification Experience Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential Educated to GCSE level or equivalent Desirable Experience of working with the general public Clinical IT system user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St. Martin’s Gate Surgery Address Turnpike House Medical Centre 37 Newtown Road Worcester Worcestershire WR5 1EZ Employer's website https://www.stmartinsgatesurgery.co.uk/ (Opens in a new tab)