What you'll be doing
1. You'll be the friendly face and reassuring voice for residents with repair concerns, while also connecting with surveyors, contractors and legal partners to get problems solved
2. You'll guide repair claims through the required legal process, ensuring we meet all deadlines and keeping everyone informed along the way
3. You'll take charge of repair work orders, making sure contractors are on track and keeping residents updated on when their homes will be back to their best
4. You'll help residents explore alternatives to formal legal action, finding resolution pathways that work for everyone
5. You'll support our Senior Property Standards Surveyor, from organising paperwork to taking notes at meetings that help turn decisions into actions
6. You'll keep our financial house in order by checking invoices, processing payments, and maintaining clear records of all repair-related spending
What you'll get in return
Beyond a salary of £27,500 and the chance to make a real difference every day, you’ll get:
7. 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
8. Your birthday off as an extra holiday
9. Up to 10% matched pension contribution
10. Hybrid working (3 days office, 2 days home)
11. Flexible benefits which might include a Health Cash Plan
12. Access to an Employee Assistance Programme for your own wellbeing.
More about you
You're the person who keeps everything running smoothly. With your GCSE-level education or equivalent and administrative background, you excel at juggling diverse tasks and transactions while keeping everyone happy.
People naturally turn to you because your communication style builds trust and gets results. You're equally comfortable talking to residents facing challenges, contractors needing direction, or colleagues seeking support.
When things get hectic, you stay cool and organised. You can spot patterns in complex information and turn them into clear, actionable reports that help solve problems. Deadlines don't intimidate you – they motivate you.
What really drives you?
Making a difference for people during difficult times. You find genuine satisfaction in turning a resident's housing problem into a positive resolution, knowing you've helped make their home safe and comfortable again.