The Shift Leader supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained. Schedules and supervises staff. Maintains the restaurant standard in both safety and security.
Exceptional customer service is a major component of this position.
Responsibilities:
* Perform all tasks and responsibilities of a Sandwich Artist as outlined in Sandwich Artist job description.
* Manage a team of 4 to 20. Assign, oversee, and evaluate work. Recommend promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations.
* Coordinate and supervise staff to maintain cleanliness standards as outlined in the Operations Manual and store paperwork.
* Maintain a professional appearance and presentation standards as outlined in the Operations Manual.
* Coach newer or less experienced Sandwich Artists in their tasks and responsibilities using the Sandwich Artist Training book.
* Perform paperwork duties as assigned.
* Assist in planning special events and marketing activities.
* Open and close the store to a high standard.
* Accept and handle store deliveries.
* Maintain a professional manner when handling complaints at a store level.
* Perform weekly inventory and report figures to management.
* Adhere to company banking policy and procedures.
* In absence of the Supervisor and Manager, be responsible for the store’s food, drink, and produce ordering.
* Accurately log food orders in the store's POS system.
* Conduct fire training with team members.
* Comply with health and safety regulations (Testing fire alarms, fire extinguishers, and emergency lighting).
Experience:
* Working within a QSR operations environment.
* Previous supervisory experience.
* Excellent communication skills, especially verbal.
* Ability to manage all levels of employees.
* Computer knowledge is desirable.
Physical Requirements:
Must be able to work any area of the restaurant when needed and operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Education:
Secondary school or equivalent education (relevant NVQ’s).
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