We’re looking for a new Corporate Head of Repairs who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities.
You’ll play a crucial role in executing the organisation's two-year repairs stabilisation plan. By effectively managing resources and optimising budgets and contracts, you’ll achieve key milestones and deliver cost-effective, sustainable services.
Reporting to the Executive Director of Customers, you’ll oversee strategic and operational leadership for the Internal Repairs Team, covering planned, reactive, and emergency repairs, empty homes work, and landlord gas and electrical servicing.
The ideal candidate will have a proven track record in service improvement and change management. You'll be resilient, able to navigate challenges and stay focused on delivering results. Experience in repairs and maintenance operations is essential, along with a strong understanding of housing regulations and standards.
In addition, you’ll be a strategic thinker, with the ability to develop and implement plans that improve customer satisfaction, optimise resources, and ensure the highest standards of health and safety.
But most importantly, you'll be passionate about making a difference in people's lives. You'll understand that a well-maintained home is essential for well-being, and you'll be committed to providing the best possible service to our customers...