Locations Bournemouth Oceanarium, Pier Approach, West Beach, Bournemouth, Bournemouth (obsolete), BH2 5AA, United Kingdom
time type Full time
posted on Posted 2 Days Ago
time left to apply End Date: April 30, 2025 (5 days left to apply)
job requisition id JR106151
At Oceanarium, we aim to ensure that all of our visitors experience a fantastic day out. It’s not just about the amazing attraction and all it has to offer; each member of our team plays a part in making this happen.
Oceanarium is part of Parques Reunidos, one of the leading leisure park global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East, and Australia.
We are thrilled to announce this role, and we are looking for a confident and committed individual to join our team.
Role Type: Permanent
We’ll provide full training and uniform, a competitive salary package, and a whole host of benefits, including complimentary attraction tickets, discounts, and other incentives. Oh, and you’ll be working alongside an amazing team!
We are seeking: Operations Supervisor
For the following vacancy, we are looking for a confident and committed individual who is passionate about the opportunities this role may bring.
Responsibilities:
OPERATIONS SUPERVISOR
JOB SUMMARY
* Duty Management: Responsibilities as detailed in the Duty Manager Job Description. You will be expected to work weekends and holidays.
* Operational Supervision: Assist the Operations Manager with the management of daily departmental operations.
* Administration Support: Assist the Operations Manager with the management of Health & Safety and finance & administration, along with basic aspects of personnel.
RESPONSIBILITIES
DUTY MANAGEMENT
* Please see the separate Duty Management Job Description.
OPERATIONAL SUPERVISION
* Offer additional supervision to the Admissions and Catering departments, assisting whenever necessary.
* Supervise the day-to-day cleaning and general maintenance standards, ensuring that immediate issues are dealt with and reported.
* Assist the Operations Manager (OM) in ensuring the highest level of customer care and service, helping to improve the service offered to all our visitors.
* Assist the OM with updating the ‘Staff Notice Board’ and with departmental rotas.
* Assist the OM in the adherence to all company Policies & Procedures, particularly those set out in the Staff Handbook.
* Assist the OM with uniform stock taking and ordering.
* Assist with the interview and induction stages of recruitment, conducting thorough inductions for new staff.
* Conduct training and support for staff members in the Admissions, Maintenance, and Catering departments.
* Assist the OM with ordering and stocktaking of all stationary and office products.
* Ensure customer queries are dealt with efficiently and effectively in a positive manner.
* Provide the highest level of customer service at all times.
ADMINISTRATION SUPPORT
* General administration duties including dealing with postal and telephone enquiries, written and verbal communication, filing, photocopying, and general office administration.
* Assist with any administration required for Health and Safety checks, supporting the OM with routine inspections and tests.
* Regularly check the petty cash float.
* Regularly update the monthly spreadsheets related to pre-paid ticket sales, responding to any discrepancies by informing the Operations Manager.
* Input pre-paid ticket sales ready for invoicing.
* Input Group Booking invoices.
GENERAL
* Develop a high standard of customer service, ensuring a courteous, efficient, and helpful service to all customers.
* Perform any other reasonable duty as required by the Operations Manager, in accordance with the needs of the business.
* As an employee of The Real Live Leisure Company Limited, you may be privy to confidential information regarding the operations at site and national levels. Such information must be handled with care and not passed to any third party.
* As a member of the on-site management team, you will be expected to support and play a full part in all activities at the attraction as requested by the Operations Manager/ UK Director. You will be expected to work weekends on a rota basis.
Team member benefits:
Seize this opportunity to transform your future and be part of our dynamic team — apply today and make your mark!
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