Job Description
We are looking for an enthusiastic and proactive member to join our team in Ibis Cambridge Central Station Hotel.
Duties
- Managing the phone calls and dealing with all incoming email enquiries accordingly
- Support with group bookings, meeting room bookings and individual guests’ enquiries
- Complete and maintain any daily activity reports or other reports requested by management
- Process payments, authorizations and corporate booking
- Control all Front Office and Food & Beverage invoices, orders and financial accounts
-Take responsibility to ensure all required tasks are completed accurately and within given time frames.
-Provide efficient, friendly and professional service to all guests.
-To supervise the collection of financial information required by the regional account's office.
-To distribute incoming financial information.
Benefits
What is in it for you?
* Excellent training and opportunity to develop and grow
* Employee benefit card offering discounted rates at Accor worldwide
* Free bonus breaks to participating UK Accor hotels each year.
* Learning programs through our Academies
* Workplace pension scheme
* Meals on duty
* Uniform and dry cleaning
Qualifications
Key Competencies and Qualities
- Has an impeccable attitude which conveys the image of the brand and hotel
- Customer service orientation
- Multitasking competencies
- Team work spirit
- Effective verbal and written communication skills
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.