If you're looking for a career with our Inclusive Collection, please click here to view job postings.
Duties and responsibilities related to the Guest Experience Supervisor role:
* Supervise and train Guest Experience Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department.
* Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.
* Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
* Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
* Guide and empower the team to ensure heightened engagement with our guests.
* Assist the Front Office team with arrivals, check-ins, and departures seamlessly.
About you:
Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities are required.
Benefits of the Guest Experience Supervisor role include:
* 12 complimentary nights a year across Hyatt Hotels worldwide.
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Business attire laundered complimentary.
* Headspace membership and access to our Employee Assistance Programme.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Next Steps: Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels!
#J-18808-Ljbffr