At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.
“We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.”
This post provides an excellent opportunity to support the PSCC Team in leading the directorate’s quality and safety agenda as such, the post holder will be expected to:
* Provide an immediate response to untoward events, to ensure robust clinical incident reporting mechanisms are in place throughout the directorate.
* Support the safe delivery of operational services within the Directorate;
* Work with the Operational Director and Associate Director of Nursing in the planning, organising and delivery of the Directorate's quality objectives;
* Liaise with Consultants, Directors, Senior Managers, Matrons and nursing teams on service quality and governance; analyse and interpret national quality standards, performance data, local and national statistics providing analytical feedback to Directorate performance and quality reviews and future planning;
* Support the monitoring of Directorate targets/health care standards raising awareness to potential problems and taking positive action where necessary.
* Maintain robust management of the Directorate's complaints and incident reporting and response processes
* Provide high visibility of the Directorates quality performance measures and any risks to safe delivery of patient care
* Providing assurance of ongoing learning
Main duties of the job
The post holder will support the Senior Team to:
a) Ensure that all Health and Safety EEC Directives and COSHH Policies operate satisfactorily throughout the Directorate.
b) Assist in the prompt investigation of complaints in line with the Trust's Complaints Procedure, maintaining a record of complaints and ensuring that all teams complete complaint actions and use them positively to improve service deficiencies.
c) Assist in ensuring robust complaints investigation and clinical incidents reporting mechanisms are in place and effective throughout the Directorate.
d) Provide the Quality & Governance Group with a monthly quality report that describes any trends in quality performance, summarises any risks and maintains effective and robust assurance to the Directorate that any governance or safety issues are being managed effectively in the Directorate.
e) Assist in ensuring strategies are in place to minimise the risks whilst understanding the litigious nature of those risks.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
* All job offers are subject to satisfactory pre-employment checks.
Detailed job description and main responsibilities
* Develop and embed a Quality Improvement programme.
* Ensure an open pathway of clear communication about risks and incidents.
* Assist the Senior Team in the operational and effective quality management of the Directorate.
* Support the Clinical Management teams developing quality improvement programmes consistent with the Trust's Clinical Strategy.
* Promote effective communication mechanisms where staff are involved in influencing and supporting the achievement of the Directorate and Trust's quality priorities.
* Provide updates and reports for the Directorate and the Trust on quality performance and monitor agreed actions to ensure delivery.
* Represent the Directorate at Quality and Safety meetings, as appropriate, instigating follow-up action as necessary.
* Support the management and development of staff within the Directorate, ensuring effective annual performance review mechanisms.
* Participate in the recruitment and selection process of clinical and non-clinical staff throughout the Directorate as appropriate.
* Provide support to Quality of Care Teams to complete annual reviews setting out their yearly aspirations.
* Assist Quality of Care Teams to complete annual reports.
* Ensure all internal audit recommendations are monitored until completion and Directorate actions are agreed and closed within agreed timescales.
* In conjunction with the Trust's Risk Management Team, oversee the completion of incident and complaint reporting and actions, Risk Registers for all areas within the Directorate, ensuring they take appropriate action to reduce/mitigate the risks highlighted.
Person specification
Essential and Desirable
* Degree or equivalent experience.
* Evidence of continuing professional development through additional courses and on-the-job experience.
* Experience of working within the NHS or other public sector body.
* Dealing with the general public, patients, carers, relatives and multi-disciplinary colleagues across the NHS.
* Clinical experience.
* Experience of working with and influencing medical, nursing and corporate Staff.
* Experience of handling complaints and concerns.
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