We are seeking a reliable and committed Credit Controller with a proven track record of excellence in credit control. The successful candidate must possess strong communication and negotiation skills, with excellent organisational and time-management skills. Our organisation relies on the Credit Controller to ensure the smooth flow of cash. We value reliability and consistency and offer a dynamic and supportive work environment with opportunities for career growth and advancement. The role of Credit Controller at Redwood Collections is to proactively manage a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services. Key responsibilities include: Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines. Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt. Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account. Maintaining accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensuring that any discrepancies are promptly addressed. Knowledge of Sage desired but not essential. Maintain a credit control diary, highlighting upcoming deadlines and following up with clients as required, ensuring timely recovery of debts. Provide assistance to the Finance Manager with project work and analysis of accounts to identify trends, insights, and recommendations for continuous improvement. Build strong relationships with core clients to promote continuous payment and resolve any issues or disputes that may arise. Process payments from clients, ensuring accuracy and timely application to client accounts. Key skills required: Relevant work experience in credit control, debt collection or a similar role. Excellent communication skills and telephone manner to build relationships with clients and negotiate payment plans Strong analytical skills and attention to detail to maintain accurate records of client accounts. Good time management skills to manage and prioritize multiple tasks in a fast-paced environment. Ability to work independently and as part of a team to achieve targets and deadlines.