We are seeking a reliable and committed Credit Controller with a proven track record of excellence in credit control. The successful candidate must possess strong communication and negotiation skills, with excellent organisational and time-management skills.
Our organisation relies on the Credit Controller to ensure the smooth flow of cash. We value reliability and consistency and offer a dynamic and supportive work environment with opportunities for career growth and advancement.
The role of Credit Controller at Redwood Collections is to proactively manage a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services.
Key responsibilities include:
1. Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines.
2. Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt.
3. Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account.
4. Maintaining accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensuring that any discrepancies are promptly addressed. Knowledge of Sage desired but not essential.
5. Maintain a credit control diary, highlighting upcoming deadl...