To support our growing company we are on the search for NMC Engineers
We are looking for a skilled NMC Engineer to join our team. This role plays a crucial part in managing our strategic network and ensuring seamless service handovers. Key responsibilities include troubleshooting, resolving issues, and maintaining strong communication with customers and internal/external stakeholders. If you are passionate about delivering top-notch service within SLA timescales and thrive in a 24/7 shift environment, we want to hear from you.
Location - Warwick
Key accountabilities and Decision Ownership
1. Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs.
2. Working to customer SLAs and managing their expectations
* Providing customer with a single point of contact
* Managing1stlevel escalations.
3. Undertake or support rapid restoration of network fault resolution within SLA
4. Prior to critical servicefail...