Job Details:
Salary range: £41,580 - £55,710 per annum
Work location: North Area Service Centre, Lanark Road, London, W9 1QY
Hours per week: 36
Contract type: Permanent
Closing date: 4 December 2024
Contact details for an Informal Discussion: Mitin Patel, Head of Property Operations, via email: mpatel1@westminster.gov.uk
About Us:
THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM
Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.
Please view the extraordinary story of the Impossible Dream
The Role:
As a Property Surveyor, you can make your own powerful contribution to Westminster’s success. As part of the Housing and Commercial Partnerships team, you will feel comfortable showing up as your whole, true self at work.
You’ll oversee and ensure a timely delivery of building and maintenance projects, from repairs and planned works to refurbishing empty properties and detecting leaks, dampness or condensation. Developing and implementing effective systems to regularly inspect the external and communal parts of a property, you will identify reactive repairs and cyclical maintenance by establishing appropriate Planned Preventative Maintenance (PPM) plans and Post Inspection reports.
Responsible for day to day management of Westminster's Council term contractor delivering void properties, you will adopt a flexible approach when deploying resources and highlight key investment needs to ensure works are appropriately planned in the major works programme. You’ll also be expected to be a proactive, collaborative and strategic leader, who will model the council’s values in order to build a highly effective, sustainable organisation that delivers great value for residents. While overseeing planned strategic projects and programmes of change, you will develop new partnerships and ensure excellent joint working between existing members and stakeholders.
You’ll also be responsible for a number of additional areas – these include making sure the Council’s policy on health and safety is implemented, managing contractor relationships to ensure appropriate project management techniques are utilised on all works, and overseeing that quality-controlled repairs are carried out within the contractual timescale for all of the Council’s housing stock, including the buildings where visible defects do not have an obvious cause. You’ll also take ownership of all customer engagement and complaints, and prioritise disrepair works to mitigate reputational damage for the Council.
Please refer to the Job Description for more information.
About You:
You will have extensive experience as a Property Surveyor, and be proficient in providing exemplary customer service, including visiting and inspecting homes to oversee repair and maintenance works, managing and resolving issues and complaints, and improving service delivery and customer satisfaction. An excellent communicator, you will be adept at effectively liaising with different stakeholders and audiences, through written as well as oral communication.
Organised and methodical, you’ll thrive under pressure, consistently meeting tight deadlines and managing conflicting demands with precision. You’ll also be well-versed with analysing complex performance data to generate comprehensive reports, possess a thorough understanding of budget and resource management and be an effective problem solver when dealing with major service failures and emergencies. It’s vital that you possess IT skills that will support your ability to administer workflows and manage computerised record-keeping systems.
You should also be an efficient project manager, with the proven ability to manage and administer large contracts, ensure compliance with technical standards like health and safety regulations, and a capability of making complex technical decisions. With a commitment to continuous personal improvement and teamwork, you will bring initiative and self-drive in all aspects of your role, while working in accordance with the Council’s management systems and procedures.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.