Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
About the position: We are seeking a Director Customer Due Diligence to join our dynamic team and drive business growth. The role involves overseeing processing functions and infrastructure maintenance to uphold service level agreements. Ideally, the selected candidate will present an understanding of all operations processing policies and procedures and express the ability to work on complex tasks, projects, or issues that involve a high degree of risk.
What you'll own:
1. Manage the processing environment to protect production systems critical to the success of the business.
2. Deliver an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
3. Develop and recommend tactical and strategic plans for processing operations.
4. Selection, training, development, and leading an efficient and effective processing team.
5. Identification and recommendation of cost-saving and continuous improvement initiatives within the processing area.
6. Develop and execute project plans, budgets, and schedules for documentation of work and results.
7. Develop, manage, and forecast budgets for the relevant cost centers.
What you bring:
1. Bachelor’s degree or the equivalent combination of education, training, or work experience.
2. Strong CDD/AML knowledge & application of policy into operation.
3. Knowledge of processing administration and processing activities and controls.
4. Proficiency in client communication and escalation management.
5. Knowledge of project management methods and techniques.
6. Proficiency to effectively supervise, lead, and manage staff members.
7. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
8. Excellent problem-solving, team, and time management skills managing multiple deadlines for self and others.
9. Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline.
10. Proficiency in making projections of future expenses based on analysis of cost-effectiveness of past expenditures.
Worldpay perks - what we’ll bring for you:
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
* A competitive salary and benefits.
* Time to support charities and give back to your community.
* Parental leave policy.
* Global recognition platform.
* Virgin Pulse access.
* Global employee assistance program.
What makes a Worldpayer:
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
* Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
* Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
* Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
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Privacy Statement:
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model:
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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