Division / Department: Contact and Control Grade: Grade 8 Status: Full Time Contract Type: Permanent Salary Grade Range: £27,747 - £29,649 Working Hours: 37.0 Hours per Week Shift Allowance: Yes Politically Restricted: No Location: Crawley The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time. Chief Constables' Message We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. The Role & Key Responsibilities From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The Role As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police. As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquiries we deal with. These can be distressing or upsetting at times. You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed. Location for the Police Enquiry officer post: Crawley Hub, supporting Horsham and East Grinstead. Travel between locations will be required. Initial Training: 5 full weeks at Police HQ in Lewes. Following initial training, you will continue with on-the-job training with a dedicated coach, within your dedicated or neighboring hub. Shift Patterns Staff would be expected to work a rotating shift pattern between Monday and Saturday 0900-1700 (this does not include any public or bank holidays). Key Responsibilities Act as the primary point of contact to all visitors to the Police station. Act as a conduit between Police Officers and the public. Accurately assess and record incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards. Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution. Provide a proactive, customer-focused service to all enquiries made via the Front Office whether in person, by phone, or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code. Skills & Experience Qualifications: GCSE or equivalent in Maths and English. Skills and Experience: Good verbal communication skills with the ability to listen to others. Ability to breakdown problems into component parts and determine appropriate action. Ability to communicate difficult messages to the public effectively and sensitively. Decision-making skills. Ability to think laterally and creatively resolve incidents. Proven ability in problem-solving. Ability to produce accurate written reports or other documents. Level of confidence in using standard IT packages, systems, and/or databases to fulfill role requirements. Demonstrate personal responsibility, planning own work with minimal supervision. Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required. Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We take pride in looking after our people and offer a variety of benefits: Career progression Contributory pension scheme (LGPS) Generous annual leave allowance Discounts for everyday spend On-site gyms and a range of sports clubs Generous and supportive parental leave Financial and mental wellbeing guidance and support Further Information For further information about the role please contact Veronica Trodd - veronica.troddsussex.police.uk Diversity Statement We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we value the differences that people bring from all backgrounds and communities. Additional Information Following submission of your application you will receive a confirmation email with a copy of your application attached. Please check your spam/junk folders regularly. This post is advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. Job Detail Reference number: SYSX STAFF04156 Date posted: 18/12/2024 Closing date: 10/01/2025 Location: Crawley