Description TITLE: Catering Manager (TRYLINE), Twickenham Experience Ltd. (TEL) REPORTS TO: Health, Safety & Environment Manager LOCATION: This role is contractually based at Allianz Stadium in Twickenham EMPLOYMENT TYPE : Permanent SALARY : c. £32,000 LEGAL EMPLOYER : Twickenham Experience Ltd (TEL) KEY STAKEHOLDERS: Twickenham Experience Ltd. (TEL) TEL Coordination and Sales departments TEL HSE department TEL Finance team APPLICATION INFORMATION: Please submit an anonymised CV and cover letter (i.e. remove all personal details). The closing date for applications is 22nd January at 5pm. Applications may be considered whilst this vacancy is advertised. JOB PURPOSE: The primary objective of the role is to ensure all tasks associated with food production, front and back of house services and any general support services are carried out with due regard to all Health & Safety and Food Safety regulations. Supervision of team members to ensure all responsibilities are completed to appropriate standards to support the efficient running of Tryline coffee shop in line with contractual requirements. Providing excellent service to all clients in a professional, efficient and friendly manner at all times, ensuring the setup for breakfast/lunch, stock rotation, stock ordering, food safety and food waste management is in line with the requirements. ACCOUNTABILITIES: To be polite, professional and friendly at all times with customers, clients and colleagues To ensure the highest level of customer care is adhered to at all times To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations To maximise all sales opportunities through selling techniques where applicable To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice To actively gain customer feedback, passing information gained onto your manager To always look out for opportunities to develop our service and business As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency To ensure the successful delivery of individual events and projects Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required Be prepared to attend all relevant training sessions and meetings To promote Compass Group and maintain a positive company image To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required To actively support the Managers in motivating and engaging team members To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene To report maintenance, health and safety issues to your line manager, including all accidents and near misses To promote good safety habits and methods of work To ensure all your areas of responsibility comply with company and statutory health and hygiene requirements To maintain the presentation of all areas of responsibility in the Tryline Coffee shop. To observe and comply with all company and unit procedures relating to reporting any issues to your line manager To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies THE PERSON: Effective communication and interpersonal skills. Keen eye for attention to detail Build good working relationships with all stakeholders and deliver a service that exceeds expectations. Relationship are characterised by a high level of acceptance, co-operation and mutual respect Respond quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas. Takes personal responsibility and accountability A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required Well versed in clarifying client and customer requirements Ability to work to deadlines Keeps abreast of market trends Strong working knowledge of Tills LIAISON & CONTACTS: Internal: TEL colleagues & HODs RFU employees and Senior management team Other support functions within the venue External: Compass Group/Levy UK Compass Group suppliers TEL Suppliers & contractors COMPETENCIES/KPIs: Personal attributes/behaviours which the role holder must possess to be successful in the role. Strategic Skills THINKING AND ACTING STRATEGICALLY Definition: Thinking beyond own position and area; is able to manage self and/or others, and resources including time and surrounding circumstances to reach the required end goal. FOCUS ON THE GUEST Definition: Ensuring superior guest satisfaction by keeping the guest (internal or external) at the focal point of all activity and continually satisfying the guest with superior quality, value and service that supports the growth of TEL. People Skills LEADING SELF & OTHERS Definition: Through shared values and common purpose, demonstrates leadership ability to effectively communicate clear direction and purpose by influencing and inspiring your subordinates. COLLABORATION & TEAMWORK Definition: Leading teams that are highly diverse in skills, and functional expertise; aligns the work of teams at department level with those across the business. Technical Skills DRIVING BUSINESS RESULTS Definition: Setting goals and objectives with clear purpose, direction and outcomes; maintains the commitment and persistence to achieve them, even in the face of obstacles and challenges OPERATIONAL EXCELLENCE Definition: Driving continuous improvement of operational practices with adherence to high standards of efficiency, accuracy and excellence. ADDITIONAL INFORMATION We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitmentrfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here .